▶Information by order status◀
[Product is being prepared]
▶Payment completed normally and order completed
● You can cancel your order
● SInce delivery is overseas shipments, it is impossible to change the address, so please cancel and repurchase
● If you want to change the product, please cancel and re-purchase
[Preparing for delivery]
▶The order has been delivered to the logistics side and is preparing for packaging and delivery
● The order has been delivered to logistics, so address change/product change/order cancellation is not possible
● It cannot be processed even on a separate request
[Delivery in progress]
▶ The product has been delivered to the delivery company and is being delivered
● When the bill of lading is issued after packaging is completed, you can check the bill of lading number on [My Page]
● Depending on the delivery situation of each country, it may take 1 week to a maximum month from release to delivery
(※ If there is a delay in delivery at customs due to customs clearance, please contact the customs office of each country directly)
[Delivery completed]
▶ Automatically marked as 'delivered' 30 days after the shipping status changes to 'in transit' within the site.
●It will be automatically chaged to "delivered" 30 days after the ship-out date
● If you haven't received the product, please contact the delivery company
Please use the Q&A board for any additional inquiries. 😊
👉🏻Q&A
